Last Updated: June 1, 2025
Coconut Ventures LLC ("Company", "we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at coco-ventures.com, create an account, or use our eCommerce management platform (the "Service").
By using our website or Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, company name, and password when you create an account.
- Billing Information: Payment method details (processed through secure third-party payment processors) and billing address for subscription payments.
- Communication Data: Information you provide when contacting us through our contact form, email, phone, or in-app support.
- Marketplace Credentials: API keys and authentication tokens for connected marketplace accounts (encrypted at rest).
- Business Data: Product listings, inventory data, order information, and analytics data that you manage through the platform.
1.2 Information Collected Automatically
When you visit our website or use the Service, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device type, and screen resolution.
- Usage Data: Pages visited, features used, time spent on pages, click patterns, referring URLs, and exit pages.
- Service Usage: Login frequency, feature utilization, API call volumes, and platform interaction patterns.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies. See our Cookie Policy for details.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Connected marketplace platforms (Amazon, Back Market, Shopify, eBay) for order and inventory synchronization.
- Payment processors for subscription billing and transaction verification.
- Analytics providers for website and platform performance data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve the platform, including inventory sync, order management, and analytics features.
- Account Management: To manage your subscription, process billing, and authenticate your access to the Service.
- Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
- Platform Improvement: To analyze usage patterns, improve our features, and optimize user experience.
- Communication: To send important updates about your account, subscription, service changes, or security alerts. We may also send product updates if you have opted in.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
- Fraud Prevention: To detect, prevent, and address fraud, unauthorized access, and other security issues.
3. Legal Basis for Processing (GDPR)
For our customers in the European Economic Area (EEA) and the United Kingdom, we process your personal data based on the following legal bases:
- Contract Performance: Processing necessary to provide the Service you have subscribed to.
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform improvement, and service communications.
- Consent: Processing based on your specific consent, such as for marketing communications or non-essential cookies.
- Legal Obligation: Processing necessary to comply with legal obligations to which we are subject.
4. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties:
- Service Providers: Cloud hosting providers, payment processors, email service providers, and customer support tools that assist us in operating the Service.
- Connected Platforms: Marketplace platforms (Amazon, Back Market, Shopify, eBay) as authorized by you for data synchronization.
- Analytics Providers: Third-party analytics services (such as Google Analytics) that help us understand platform usage.
- Advertising Partners: We may share anonymized or aggregated data with advertising platforms (such as OpenAI Ads, Google Ads) to deliver relevant advertisements and measure ad performance. We do not share personally identifiable information for advertising purposes without your consent.
- Legal Requirements: Government authorities or law enforcement agencies when required by law or to protect our legal rights.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Account Data: Retained for the duration of your active subscription plus 30 days for data export.
- Billing Data: Retained for 7 years for tax and legal compliance purposes.
- Contact Form Submissions: Retained for 2 years unless ongoing correspondence is active.
- Analytics Data: Retained for up to 26 months.
- Marketing Preferences: Retained until you withdraw consent or unsubscribe.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our platform.
- Encryption at rest for all stored data, including marketplace credentials and API keys.
- SOC 2 compliant infrastructure and security practices.
- Secure payment processing through PCI DSS-compliant providers.
- Access controls to limit employee access to personal data on a need-to-know basis.
- Regular security audits, penetration testing, and system updates.
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
7.1 Rights for All Users
Regardless of your location, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate personal information.
- Export your data from the platform in a standard format.
- Opt out of marketing communications at any time.
- Contact us with questions or concerns about your data.
7.2 GDPR Rights (EEA and UK Residents)
If you are a resident of the European Economic Area or the United Kingdom, you also have the right to:
- Right to Erasure: Request deletion of your personal data.
- Right to Restriction: Request restriction of processing of your personal data.
- Right to Data Portability: Receive your personal data in a structured, machine-readable format.
- Right to Object: Object to the processing of your personal data for certain purposes.
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent as the legal basis.
- Right to Lodge a Complaint: Lodge a complaint with your local data protection authority.
7.3 CCPA Rights (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:
- Right to Know: Request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request deletion of your personal information.
- Right to Opt-Out: Opt out of the sale of your personal information. Note: We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
10. Third-Party Links
Our website and Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via email. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
- Email: contact@coconutventures.com
- Phone: +1 (501) 851-9805
- Address: Coconut Ventures LLC, 412 W 7th St, Clovis, NM 88101, USA
We aim to respond to all privacy-related inquiries within 30 days.